Terms & Conditions

When Ordering with Fasteners Direct

Below is all information pertaining to orders, payments, shipping, and returns with Fasteners Direct.



Orders placed before 2:00 p.m. EST qualify for same day shipping* and can be faxed to (585) 265.6678, emailed to sales@fastenersdirect.com, called in to Fasteners Direct, Toll Free at (800) 691.0292 or submitted via the Fasteners Direct web site.

  • Every special-made and fabricated item is non-returnable.
  • Every special-made and fabricated item has a standard +/- 10% on shipment quantity. Invoices will reflect any changes.
  • Certs are available upon request, with a possible additional cost.

    *Out-of-Stock items will be shipped when available.








  • Payments can be made by credit card, check or cash.
  • Some orders may be subject to a COD term.
  • Speak with your salesman about payment options. E-mail credit applications to AR@fastenersdirect.com.  







    Orders under $50 will be assessed for a small order processing fee of $15. Free shipping options are available. Contact your salesman for more details.  









    Authorization for return product must be requested within 30 days of invoice date, and will be assessed a Re-stock Fee. Return shipping will be arranged and paid for by the customer, who also must attach a Return Material Authorization (RMA) Form to each package when supplied by Fasteners Direct. The credit will be issued within 10 business days or less after receipt of product at the Fasteners Direct Warehouse.  

    For more information or questions, feel free to contact us.




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